Lifetime Warranty, 30 Day Exchanges and Free Shipping Worldwide!

Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas.

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

Free 30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our return form and we'll swap it out for another size. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for full refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
 
 
Lifetime Ring Exchanges
We want your Ancient Kauri wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ page or feel free to contact us.
We'd love to hear from you.


Customer

Testimonials

★ Judge.me Reviews

Let customers speak for us

605 reviews
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EXCELLENT CUSTOMER SERVICE

My wife’s ring was a size too large. Return process was seamless through US Postal Service. Also, my wife loves the quality and design.

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Redwood Heart Necklace - Rose Gold
Byron Barth (Lake Elsinore, US)
Redwood Heart Necklace

This was a surprise gift for my girlfriend and was absolutely a big hit. The heart size and shape is perfect around the neck and the detail in the redwood and rose gold is really splendid. Woodsman always has such an amazing exchange/Repair policy. The chain broke unfortunately after several months and they quickly sent us a replacement, no questions asked. Jewelry from the Woodsman is highly recommended as we own 3 pieces already. The style, craftsmanship, quality and durability are always first class. Thank you!

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Redwood Bangle - Rose Gold
Byron Barth (Lake Elsinore, US)
Redwood Rose Gold Bangle

My girlfriend and I just love this purchase. It was a present and she absolutely loves it. The fit is perfect and the craftsmanship is impeccable. Looks brand new and eye catching every time she wears it! The Redwood and rose gold combo is beautiful. Thank you, once again always great items from Woodsman!

M
Redwood Drop Necklace - Yellow Gold
Mike Jenkins (Susanville, US)
The Girlfriend Loves It

She wears it all the time, it looks great, and it reminds us of our trip to the redwoods.

A
Redwood Wide Titanium Ring
Audrey Wade (Salt Lake City, US)
Beautiful Ring & Engraving

My fiance and I get married in a week, and he LOVES his ring. I got a little phrase that's part of my vows to him engraved in, and he adores it. He's from California, and I always call him my Redwood tree for a lot of sappy reasons - and this ring was perfectly sentimental for this. So thank you! It's beautiful and he's really happy with it. I was worried that it would be too thick of a band, but it was perfect.

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