Lifetime Warranty, 30 Day Exchanges and Free Shipping Worldwide!

Our Promise

 

QUALITY

Customer Service


Our customer service philosophy is simple.

"Treat others as you wish to be treated."

We're not just small business owners, we're also small business customers just like you.
We value superior customer service from the places we shop and would think nothing less than to provide the same experience for you.

Free Shipping Worldwide
We offer a free shipping option on all orders including those from overseas. After all, we're from Hawaii, it's pretty much all overseas from here.

 

Lifetime Warranty
We offer an unconditional lifetime warranty on most items (watches carry a one year limited warranty). Should your item become damaged, regardless of fault, we will repair or replace it for free. Whether you're an avid surfer, professional rock climber, wash dishes for a living or simply drop it down the garbage disposal (this has happened, size matters!), we will repair or replace your item at no charge. 

 

Free 30 Day Size Exchange
We accept exchanges within 30 days of receiving your item. So try it on, wear it for a few days, get comfortable with it. If it's not the right fit, simply return the item along with our Return Form and we'll swap it out for another size. Return shipping fees apply.

 

30 Day Money Back Guarantee
Your satisfaction is our priority. We accept returns for full refunds within 30 days of receiving our product.
If an item shows excessive signs of wear, there may be a small refurbishing fee.
 
 
Lifetime Ring Exchanges
We want your Koa wood wedding ring to last as long as your vows, for life. So we not only offer an unconditional lifetime warranty, but also offer a lifetime ring exchange program. If you find down the road you're in need of a different size, no worries. We can offer an exchange for a new size for a small materials fee.

 

Have a question not answered here? Visit our FAQ Page or feel free to Contact Us.
We'd love to hear from you.


Customer

Testimonials

★ Judge.me Reviews

Let customers speak for us

602 reviews
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The Girlfriend Loves It

She wears it all the time, it looks great, and it reminds us of our trip to the redwoods.

A
Redwood Wide Titanium Ring
Audrey (Salt Lake City, US)
Beautiful Ring & Engraving

My fiance and I get married in a week, and he LOVES his ring. I got a little phrase that's part of my vows to him engraved in, and he adores it. He's from California, and I always call him my Redwood tree for a lot of sappy reasons - and this ring was perfectly sentimental for this. So thank you! It's beautiful and he's really happy with it. I was worried that it would be too thick of a band, but it was perfect.

KOA WOOD

The help with my Koa Wood ring was much appreciated. My first ring had a flaw and Woodsman took care of the issue with no problems. I appreciate the willingness to work with me. Thank you!

Incredible customer service

My original Ring needed some adjusting, and there was no hesitation in assisting. Not often do you find a company who truly stands behind their product and their work. I’m proud to wear the ring and to recommend to others incredible product.

T
Hawaiian Koa Wood Cross Necklace
Tamara Lewis (Kea‘au, US)
Always beautiful jewelry!

Always beautiful jewelry, really nice koa and nice packaging. Fast shipping.

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